Terms and conditions

Welcome to book.letgobnb.com.au!

These terms and conditions outline the rules and regulations for the use of Let Go's Website, located at book.letgobnb.com.au.

By accessing this website we assume you accept these terms and conditions. Do not continue to use book.letgobnb.com.au if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cancellation policy

All direct bookings are fully 100% refundable up until seven (7) days prior to the scheduled check in day and time minus a Stripe credit card processing fee of 1.75% (+ $0.30c) for domestic cards or 2.9% (+ $0.30c) for international cards.

Any cancellation made within seven (7) days prior to check in day and time are non-refundable.

Payment Authorisation and Discretionary Charges:

We want to ensure that your experience with our services is seamless and enjoyable. To facilitate this, please be aware of the following conditions regarding payments:

1. Incidentals and Damages: In the event of any incidental expenses or damages incurred during your use of our services, we reserve the right to charge your credit card to cover associated costs. This includes but is not limited to damages to property, late check-outs, extra cleaning charges, missing property items, or any other unforeseen expenses.

2. Booking Hold Fee: Upon booking, a ‘hold fee’ (equivalent to the total amount of the booking) will be placed on your credit card. This ‘hold fee’ is a temporary authorisation and will be released after 7 days, provided no additional charges are incurred as mentioned in clause 1.

3. Agreement to Terms: By accessing and using our services, you agree to these terms and authorise us to charge your credit card for any necessary expenses as mentioned above. This authorisation is at our absolute discretion and is designed to maintain the quality and integrity of our offerings.

4. Notification: We will make reasonable efforts to notify you of any charges incurred and provide a detailed breakdown of the associated costs. However, in certain circumstances, we reserve the right to charge your credit card without prior notice.

5. Dispute Resolution: If you have any concerns or disputes regarding charges, we encourage you to reach out to our customer support team promptly. We are committed to addressing any issues in a fair and timely manner.

6. Changes to Terms: These terms and conditions are subject to change. We recommend reviewing them periodically to stay informed about our policies. By continuing to use our services, you acknowledge and accept the conditions outlined above. We appreciate your understanding and cooperation.

User Verification Process:

To enhance the security and reliability of our services, we have implemented a user verification process. As part of this process, we may request the following information:

1. Government ID: We may ask you to provide a clear and legible copy of a government-issued identification document. This helps us ensure the accuracy of the information provided during the booking process.

2. Selfie with Credit Card: For an added layer of security, we may request a selfie that includes your face alongside your credit card. The credit card should display the last four digits, your name, and the expiration date. This ensures that the person using the card is indeed the correct cardholder.

3. Purpose: This verification process is in place to prevent fraudulent activities, protect your account, and maintain the safety of our platform. Rest assured that we treat your sensitive information with the utmost confidentiality and in accordance with applicable privacy laws.

4. Compliance: Your cooperation with the verification process is vital for compliance with our terms and conditions. Failure to provide the requested information may result in restrictions on your ability to use certain features of our services.

License

Unless otherwise stated, Let Go and/or its licensors own the intellectual property rights for all material on book.letgobnb.com.au.

All intellectual property rights are reserved. You may access this from book.letgobnb.com.au for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from book.letgobnb.com.au
Sell, rent or sub-license material from book.letgobnb.com.au
Reproduce, duplicate or copy material from book.letgobnb.com.au
Redistribute content from book.letgobnb.com.au

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Let Go does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Let Go,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Let Go shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Let Go reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Let Go a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Let Go; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Let Go. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Let Go's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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